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Capturing Critical Workforce Knowledge In The Water Industry

💧H2O INTRO 🤝 Meet Indira Gonzales

Workforce challenges in the U.S. water industry are intensifying, with one-third of skilled professionals set to retire in the next decade.

Indira Gonzalez of WSSC (Washington Suburban Sanitary Commission) emphasizes the urgency of capturing their expertise.

To meet this need, Indira advocates for structured documentation of processes and training resources to streamline onboarding for new hires. This approach enhances collaboration, reduces inefficiencies, and strengthens operational continuity.

Her message: investing in knowledge transfer today will ensure resilience and efficiency for the future.

Indira was a fellow in the Water Innovation and Leadership Development program at Duke University Nicholas School of the Environment and Duke Environment Plus.

#WaterIndustry #KnowledgeTransfer #ProcessImprovement #WorkforceDevelopment #WaterUtilities #WaterWorkforce #SuccessionPlanning